tag:blogger.com,1999:blog-7150649422744296369.post5032643416350997828..comments2023-12-23T02:17:12.549-08:00Comments on Quest for Fun!: Hello! (Tradecraft)Gary Rayhttp://www.blogger.com/profile/11897166491600280320noreply@blogger.comBlogger11125tag:blogger.com,1999:blog-7150649422744296369.post-43618550886235447302014-04-08T16:59:06.279-07:002014-04-08T16:59:06.279-07:00Oh, that's clever using the Decompression Zone...Oh, that's clever using the Decompression Zone for the way out.blackdiamond925noreply@blogger.comtag:blogger.com,1999:blog-7150649422744296369.post-77621886927349578472014-04-08T16:02:44.698-07:002014-04-08T16:02:44.698-07:00Layout will vary...but my store is laid out such t...Layout will vary...but my store is laid out such that it's a natural loop around the right ending at the cash register at the left on the way back towards the door. It's absolutely fine if someone wanders straight up to the register with a question or something, but most people make the loop first. The decompression area is structured such that people notice it on the way back out, and is used primarily for promoting future events. <br /><br />I am very grateful that shoplifting has turned out to not be a concern at all. Still, being friendly is always essential.Travis Lerolnoreply@blogger.comtag:blogger.com,1999:blog-7150649422744296369.post-83021025114284767362014-04-05T17:14:15.816-07:002014-04-05T17:14:15.816-07:00One of the best ways to utilize the "Go Right...One of the best ways to utilize the "Go Right" Rule is to make sure it's a funnel. All of our aisle in the store slant sideways and lead from lower left to upper right, it will eventually deposit all customers at the checkout without feeling like a contrived queue.Michael Parkernoreply@blogger.comtag:blogger.com,1999:blog-7150649422744296369.post-56978982077198370462014-04-05T17:12:12.022-07:002014-04-05T17:12:12.022-07:00We train something along the lines of what Ryan ta...We train something along the lines of what Ryan talks about. Our regulars are an important part of our store model and our community, but we need to train and hammer our employees to defer focus to the RIGHT NOW customers, which is most of our non regulars. About 60% of the people we see in a given day fall into the RIGHT NOW category.Michael Parkernoreply@blogger.comtag:blogger.com,1999:blog-7150649422744296369.post-74875446536151616812014-04-04T21:53:34.346-07:002014-04-04T21:53:34.346-07:00Ugh, reflexive thanking... I realised I had to do ...Ugh, reflexive thanking... I realised I had to do something about it when I said "thank you" to a bus driver as I debussed, and immediately added "for calling Xbox customer support" without even thinking.<br /><br />Also, they go right? Has anyone ever corrected for people who know the Rule of Doom? I go left by default, unless I spot what I'm looking for straight away, but there might be more at work for me there.Arquinsielnoreply@blogger.comtag:blogger.com,1999:blog-7150649422744296369.post-81065810488065480142014-04-04T13:54:46.143-07:002014-04-04T13:54:46.143-07:00Great post Gary. Insightful. You make me want to o...Great post Gary. Insightful. You make me want to open my own gaming store more and more.Mitchnoreply@blogger.comtag:blogger.com,1999:blog-7150649422744296369.post-81832529085414689302014-04-04T12:03:27.007-07:002014-04-04T12:03:27.007-07:00Customer-side: Customer buddy discussions are an i...Customer-side: Customer buddy discussions are an important part of that back-room gaming environment. It's half of what brings your FNM, PFS, and other regular people back. These people may not be your #1 income source, but they're an income source and they are part of your store's atmosphere. If you like your store's atmosphere, keep them happy. If you want to change your store's atmosphere, drive them off. Choice is yours.<br /><br />That being said, training your employees /and their customer buddies/ to drop conversations whenever there's another normal customer who needs service is probably essential. Most of the "regulars" understand the need for your business to be active and will shut up if the employee interrupts to get sales done.Ryan Riversnoreply@blogger.comtag:blogger.com,1999:blog-7150649422744296369.post-82086265992415570692014-04-04T09:25:19.149-07:002014-04-04T09:25:19.149-07:00LOL, I never said that I was the one that started ...LOL, I never said that I was the one that started the conversation...Fulminatahttp://postgeek.blogspot.com/noreply@blogger.comtag:blogger.com,1999:blog-7150649422744296369.post-27426683728421162702014-04-04T09:22:25.395-07:002014-04-04T09:22:25.395-07:00Stop talking to your customer-buddy. This was my n...Stop talking to your customer-buddy. This was my number one issue with my employees. #1 by far. By really far. How do you coach around that? Would love to read that tradecraft article.chrisshorbnoreply@blogger.comtag:blogger.com,1999:blog-7150649422744296369.post-91880632493550221372014-04-04T08:57:57.788-07:002014-04-04T08:57:57.788-07:00Wow, good for you. Remember the crazy lady with th...Wow, good for you. Remember the crazy lady with the gas can?blackdiamond925noreply@blogger.comtag:blogger.com,1999:blog-7150649422744296369.post-51970932075149916892014-04-04T08:51:22.541-07:002014-04-04T08:51:22.541-07:00"If you're a muggle, that certainly doesn..."If you're a muggle, that certainly doesn't happen at Target, so you must be good friends."<br /><br />Strangely enough, I've had 10 minute conversations about gaming with employees at Target, but that's probably just the exception that proves the rule ;)Fulminatahttp://postgeek.blogspot.com/noreply@blogger.com